Privacy Policy and Cookie Policy

Last updated: 1st January, 2026

This Privacy Policy and Cookie Policy explains how Dropline Media, a trading name of Sarlam Media Limited, collects, uses, stores and protects personal data when you visit our website, contact us, make an enquiry, become a client, or interact with our services.

This policy applies to www.droplinemedia.com, including visitors who access our website through www.droplinemedia.ie or any related Dropline Media domain that redirects to our main website.

Dropline Media is committed to protecting your privacy and handling personal data in a lawful, fair and transparent way in accordance with the General Data Protection Regulation (EU) 2016/679, the Data Protection Act 2018 and applicable Irish ePrivacy laws.

1. Who we are

Business name: Dropline Media
Legal entity: Sarlam Media Limited
Company number: 793477
Registered in: Ireland
Main website: www.droplinemedia.com
Redirect domain: www.droplinemedia.ie
Email: hello@droplinemedia.com

For data protection purposes, Sarlam Media Limited, trading as Dropline Media, is the controller of personal data collected through this website and through our general business activities. This means we decide why and how personal data is processed.

In some cases, where we process personal data on behalf of a client as part of our marketing services, we may act as a data processor and the client may act as the data controller.

2. Personal data we collect

When you use our website or contact us, we may collect personal data that you provide directly to us.

This may include:

• Your name
• Your email address
• Your company name
• Your company website URL
• Your message or enquiry details
• Any other information you choose to send to us

We may also collect technical and usage information when you visit our website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visit
• Referral source
• Website interaction data
• Cookie preferences
• Approximate location based on technical data, such as country or city level information

3. Contact form enquiries

If you submit a contact form on our website, we use the information you provide to respond to your enquiry, understand your business needs, provide information about our services and follow up where appropriate.

We do not use contact form data to send unrelated marketing communications unless we have a lawful basis to do so.

4. Client and campaign data

As a digital marketing and media agency, we may receive access to client business data where needed to provide our services.

This may include:

1. Website analytics data
2. Advertising account data
3. Social media account access
4. Meta Business Manager access
5. Google Ads access
6. Google Analytics access
7. Google Tag Manager access
8. CRM or lead data
9. Email marketing data
10. Campaign performance data
11. Customer or lead lists provided by clients
12. Website, platform, dashboard or CMS access
13. Creative assets, brand assets and business information
14. Sales, conversion or reporting data needed to measure campaign performance

We only use client data for the purpose of providing agreed services, managing campaigns, reporting performance, supporting clients and meeting our legal or business obligations.

Where a client provides us with personal data relating to their customers, leads, users or contacts, the client is responsible for ensuring that the data has been collected and shared lawfully.

Where required, a data processing agreement should be in place between Dropline Media and the client.

5. How we use personal data

We may use personal data to:

• Respond to enquiries
• Communicate with prospective clients and clients
• Prepare quotes, proposals and service information
• Deliver marketing, advertising, creative, analytics, website and consulting services
• Manage advertising campaigns
• Analyse campaign and website performance
• Create reports, insights and recommendations
• Improve our website, services and customer experience
• Manage client relationships
• Manage project delivery and communication
• Issue invoices and maintain accounting records
• Send service-related communications
• Send business updates, newsletters or promotional communications where permitted
• Measure marketing and advertising effectiveness
• Protect our website, systems and business
• Prevent fraud, spam, misuse or security issues
• Comply with legal, tax, accounting and regulatory obligations
• Protect our legal rights and business interests

6. Legal basis for processing

Under GDPR, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on one or more of the following lawful bases.

Consent

We may rely on consent where you:

• Accept analytics cookies
• Accept marketing or advertising cookies
• Subscribe to marketing emails
• Agree to receive newsletters or promotional updates
• Give permission for optional tracking, communications or data use

You can withdraw consent at any time.

Contract

We may process personal data where necessary to provide services, prepare proposals, take steps before entering into a contract, manage client accounts or deliver agreed work.

Legal obligation

We may process personal data where required for tax, accounting, company law, regulatory or legal purposes.

Legitimate interests

We may process personal data where necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

This may include:

1. Responding to business enquiries
2. Managing client relationships
3. Improving our services and website
4. Keeping internal business records
5. Promoting our services to business contacts in a reasonable and proportionate way
6. Protecting our website, systems and business from misuse
7. Measuring general business and marketing performance
8. Establishing, exercising or defending legal claims

7. Marketing communications

Dropline Media may send newsletters, service updates, offers, insights or promotional communications.

We will only send marketing communications where we have a lawful basis to do so. This may include your consent or, where permitted by law, our legitimate interest in marketing relevant services to business contacts.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at: hello@droplinemedia.com

We do not sell personal data to third parties for marketing purposes.

8. Advertising, pixels and retargeting

We may use advertising and retargeting tools to promote Dropline Media, measure campaign performance and understand how visitors interact with our website.

These may include:

1. Google Ads
2. Google Analytics
3. Google Tag Manager
4. Meta Pixel and Meta advertising tools
5. LinkedIn Insight Tag
6. TikTok Pixel
7. Hotjar
8. Other advertising, analytics or measurement platforms

These tools may use cookies, pixels, tags, scripts or similar technologies to:

1. Measure conversions
2. Understand website activity
3. Build advertising audiences
4. Retarget visitors with relevant ads
5. Measure advertising performance
6. Improve our marketing and website experience

Analytics, advertising and retargeting technologies will only be used where you have given consent through our cookie banner or cookie settings tool, unless a particular technology is strictly necessary or otherwise permitted by applicable law.

9. Third-party tools and service providers

We may use trusted third-party tools and service providers to operate our website, manage enquiries, deliver services, communicate with clients, process invoices and measure performance.

These may include:

1. Hostinger, for website hosting and related website services
2. Google Analytics
3. Google Tag Manager
4. Google Ads
5. Meta Pixel
6. LinkedIn Insight Tag
7. TikTok Pixel
8. Hotjar
9. HubSpot
10. Mailchimp or other email marketing platforms
11. Calendly or other scheduling tools
12. Tidio, WhatsApp chat or other messaging tools
13. Embedded videos
14. Google Maps
15. Xero or other invoicing and accounting platforms
16. Email and IT service providers
17. CRM systems
18. Project management tools
19. Reporting and analytics tools
20. Contractors, freelancers and professional advisers

These providers may process personal data on our behalf or as independent controllers, depending on the service.

Where service providers process personal data on our behalf, we take appropriate steps to ensure they protect the data and process it in accordance with applicable data protection laws.

10. Payments and invoicing

Dropline Media does not currently process payments directly through the website.

We may issue invoices and manage payment records through external accounting or invoicing platforms, such as Xero or similar services. These platforms may process personal data required for invoicing, accounting, tax, payment administration and business record keeping.

11. Sharing personal data

We may share personal data where necessary with:

1. Service providers who help us operate our website and business
2. Advertising, analytics and marketing platforms
3. CRM, email and communication providers
4. Invoicing, accounting and payment providers
5. Website developers, IT providers and hosting providers
6. Contractors, freelancers or suppliers involved in client work
7. Legal, tax, accounting or professional advisers
8. Regulators, public authorities or other parties where required by law
9. Other parties where necessary to protect our rights, property, business or users

We do not sell personal data.

12. International transfers

Some of the third-party services we use may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that suitable safeguards are in place. These may include adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms required by data protection law.

13. How long we keep personal data

We keep personal data only for as long as necessary for the purpose for which it was collected, including business, legal, accounting, tax and reporting requirements.

The length of time we retain data may depend on the type of data, the nature of our relationship with you and our legal obligations.

When personal data is no longer needed, we will delete it securely, anonymise it or retain it only where legally required.

14. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, disclosure, alteration or destruction.

These measures may include secure platforms, access controls, password protection, restricted access, cloud security tools, secure account management and careful selection of service providers.

However, no website, email system or online service can be guaranteed to be completely secure. You should take care when sending personal, confidential or commercially sensitive information online.

15. Your data protection rights

Under GDPR, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at:

hello@droplinemedia.com

We may need to verify your identity before responding to certain requests.

You also have the right to complain to the Irish Data Protection Commission.

Data Protection Commission21 Fitzwilliam Square SouthDublin 2D02 RD28IrelandWebsite: dataprotection.ie

16. Links to other websites

Our website may contain links to third-party websites, platforms or services. Once you leave our website, we are not responsible for the privacy practices, security or content of those external websites.

You should review the privacy policies of any third-party websites or platforms you visit.

Cookie Policy

17. What are cookies?

Cookies are small text files placed on your device when you visit a website. Cookies help websites work properly, remember preferences, measure performance and support advertising or analytics.

Similar technologies may include pixels, tags, scripts, local storage, software development kits and tracking technologies used by analytics or advertising platforms.

Cookies may be set directly by Dropline Media, known as first-party cookies, or by third-party services used on our website, known as third-party cookies.

18. Types of cookies we use

Strictly necessary cookies

These cookies are required for the website to work properly. They may support security, page navigation, form submission, cookie preference management and basic website functionality.

These cookies do not require consent.

Analytics cookies

Analytics cookies help us understand how visitors use our website, including which pages are visited, how visitors arrive on the site, how long visitors stay and how the website performs.

We may use tools such as Google Analytics, Google Tag Manager, Hotjar or similar services.

Analytics cookies are only used where you have given consent.

Marketing and advertising cookies

Marketing cookies help us measure advertising performance, track conversions, build audiences and retarget visitors with relevant ads.

We may use tools such as Google Ads, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel or similar advertising technologies.

Marketing and advertising cookies are only used where you have given consent.

Functionality cookies

Functionality cookies help improve your experience by remembering choices or enabling features such as chat tools, embedded content, booking tools, forms or other interactive features.

Depending on the function, these cookies may require consent.

Third-party cookies

Third-party services on our website may set their own cookies. These may include services such as Google Maps, embedded videos, Calendly, WhatsApp, Tidio, HubSpot, Meta, LinkedIn, TikTok, Google and Hostinger-related website services.

We do not fully control third-party cookies. You should review the cookie policies of those providers for more information.

19. Cookie consent

When you first visit our website, you will be shown a cookie banner or cookie settings tool.

This will allow you to:

• Accept non-essential cookies
• Reject non-essential cookies
• Manage your cookie preferences

Non-essential cookies, including analytics, advertising and retargeting cookies, will not be placed on your device unless you have given consent.

You can change or withdraw your cookie consent at any time through the cookie settings option on our website, where available.

20. Cookies and similar technologies we may use

We may use the following cookies and similar technologies on our website.

21. Managing cookies in your browser

You can also control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies.

Blocking some cookies may affect how the website works.

22. Email tracking

If we send newsletters or marketing emails, they may include tracking technologies that help us understand whether emails are opened, links are clicked and campaigns are performing effectively.

We use this information to improve our communications and marketing.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting:

hello@droplinemedia.com

23. Social media and embedded content

Our website may include links, buttons or embedded content from platforms such as Facebook, Instagram, LinkedIn, TikTok, X, YouTube, WhatsApp, Calendly or Google Maps.

If you interact with these platforms, they may collect information about you in accordance with their own privacy policies. We recommend reviewing the privacy policies of those platforms before using them.

24. Updates to this policy

We may update this Privacy Policy and Cookie Policy from time to time to reflect changes in our website, services, tools, data processing practices or legal obligations.

The latest version will be available on www.droplinemedia.com.

25. Contact us

If you have any questions about this Privacy Policy and Cookie Policy, or if you would like to exercise your data protection rights, contact us at:

Dropline Media
Company Name: Sarlam Media Limited
Company No.: 793477
Registered in: Ireland
Email: hello@droplinemedia.com
Main website: www.droplinemedia.com
Redirect domain: www.droplinemedia.ie

© Dropline Media, a trading name of Sarlam Media Limited. Company No. 793477, registered in Ireland. All rights reserved.